PURCHASE TERMS FOR PRIVATE CUSTOMERS

It is important to us that you are satisfied with our goods, our service, treatment and the information about our goods. We have had 100,000 satisfied customers during our 30 years as suppliers of crystals and jewelery in Sweden and the Nordics. But that's not enough, we want you to be satisfied too!

Shipping options
The crystal room uses Postnord goods, My Pack Collect, DHL service point/parcel locker and pick up at our store at Hökens gata 6 in Stockholm. Shipping normally costs SEK 59, is free within Sweden when you shop for at least SEK 500 or pick up your package in our store. If you shop for less than SEK 150, a shipping fee of SEK 100 is added. Shipping to Norway, Denmark and Finland is from SEK 89. Duty may apply.

Collect in store is our newest delivery option, so right now collection can take place within 7 days. You will receive an email when your package can be picked up. Enter your order number (found in your confirmation) or your name. Remember that you must show your ID and if you pick up for someone else, you must show that person's ID.

Your order must be picked up within one month, if this does not happen we unfortunately have to charge a cost of SEK 59 for this, which then corresponds to the shipping fee (your order will be refunded to the same payment method you chose when you placed your order.)

If you have chosen the wrong shipping method and wish to have your order sent, it will be fine. Then send us an email and we will help you from there.

The crystal room is not responsible for incorrect delivery information.
Be extra careful when filling in name, e-mail, postal address, postal code and especially mobile number for the SMS notification from DHL . The Crystal Room is responsible not for incorrect deliveries due to customer entered incorrect information.

Free shipping and minimum order (Sweden)
Free shipping on goods over SEK 500, only applies to deliveries within Sweden. For purchases under SEK 500, a delivery fee of SEK 59 is added. Delivery (DHL) is insured, registered and trackable. Even if you chose to pay with Klarna, shipping costs SEK 59. For purchases under SEK 150, a service fee of SEK 100 is added. It is added together with the shipping.

If the product is out of stock
If the product is out of stock, we will contact the customer about a refund. If the customer has more products and something is out of stock, we adjust the order, make a refund and send the rest of the order.

Delivery time
Goods are normally delivered within approx. 3-7 weekdays with reservation for delays beyond Kristallrummet's control, such as red days. In case of possible non-delivery, delayed delivery or questions about delivery, contact customer service at email kundtjanst@kristallrummet.se.

Your order can be tracked once it has arrived at the distributor. We'll let you know when the order has shipped and the magic is on its way!

Package not collected
Consignment that is returned to the Crystal Room without release means that the customer is charged the shipping (59 SEK incl. VAT) to the customer as well as the DHL return shipping (156.25 SEK incl. VAT) to the Crystal Room from Servicepoint, any invoice fee from Klarna is added and SEK 100 to cover the Kristallrummet's service costs around the administration of an unclaimed package. An unclaimed shipment is therefore charged SEK 315 (incl. VAT). If you regret your purchase, the package must be collected from your service point and returned to us. You accept these terms in the shopping cart when making a purchase. If you wish to have your package resent, this can be done at a cost of SEK 215 incl. VAT. Contact customer service for more information about it.

Cancellation
Your order can be canceled as long as the package has not been sent from Kristallrummet. Call us and check! We are quick to ship our customers' orders.

Return/Open purchase, store/online
For private customers, the Consumer Purchase Act and the Distance Contracts Act apply. You have full right of return on all ordered goods within 14 days. If you are not satisfied with the ordered products, you must return the goods within 14 days of receiving the goods for a refund. We handle webshop returns once a week , reservations for delays during red days and any reminders or similar we can fix together with the customer.

The shipping cost is not refunded and you as the customer are responsible for the return cost yourself. Hand it in at any representative. Refunds are made when we have processed your return, and you will receive a note sent to your email when the refund is made.

Return address:

Kristallrummet AB
Nathorstvägen 28
121 37 Johanneshof

You can not return your goods that you bought online to one of our physical stores. If you bought the item in one of our physical stores, returns apply in the stores on Hökens gata 6 and on Västerlånggatan 21 , regardless of which store you bought the item from.

Open purchase does NOT apply to our intimate products (Yoni eggs/massage wands, etc.), or special orders (all forms of manufacturing, lengthening/shortening, reworking, new manufacturing).

Warranty and Complaints

The crystal room complies with the Consumer Purchase Act for distance purchases. Kristallrummet gives 6 months on our products, also 6 months manufacturing warranty on products that we manufacture ourselves, provided that they are well taken care of and have not been exposed to abnormal wear and tear. Jewelry that has worn out or broken because the wearer got stuck in something and thoughtlessly pulled, is replaced, e.g. not. We controls the product before we approve a complaint. For the warranty to apply, proof is required of when the item was purchased. Always save the receipt as it is your warranty certificate.
For the brands we sell, the brand's own warranty period applies. Read more under the respective brand.
Use the attached return/open purchase/complaint form for returns or complaints.

Delivery conditions
If you are under 18 years of age, you must have a parent's permission to order from us.

International packages - Sales to customers outside Sweden
For delivery of goods outside Sweden, contact our customer service at kundtjanst@kristallrummet.se for alternatives.

Prices
If supplier changes or major currency changes occur, this will likely affect our prices and we therefore reserve the right for possible price changes.

Payment options
You see our payment options directly at checkout. The Crystal Room cannot change payment options for you afterwards.

Fake orders
Please note that all orders are logged with IP address and time. All fake orders are reported to the police.

Printing error
We reserve the right for any "printing errors" on this website. We also cannot guarantee that all images accurately reflect the actual colors of the products. This depends on which computer you have and which settings have been made on it, as well as the fact that stones are natural materials and come in different colors and shapes.

Customer satisfaction - Trustpilot
Kristallrummet uses Trustpilot to measure and value customer satisfaction. We are grateful if you rate us with a short motivation if you receive an email request from Trustpilot.

The crystal room complies with the General Data Protection Regulation (GDPR).
By approving your purchase at Kristallrummet.se, you agree that we save the information you entered in order to be able to contact you regarding your order. Your personal data will not be disclosed to any third party. You can request that we remove them or change them at any time. Read Kristallrummet's entire policy for handling personal data here >> 

Kristallrummet has the right to refuse a customer to shop
If contact and communication do not work between the Crystal Room and the customer, the Crystal Room has the right to deny the customer continued purchases and also deny future purchases when necessary.